Cancellation & refunds

The hotel's policy decides the room

Every rate carries its own cancellation schedule, set by the hotel, not by us. It is shown in full before you pay, on your dashboard, and on the voucher emailed to you. Some rates are free to cancel until a stated date and time; some are non-refundable from the moment they are booked. Read it before you book — a cheaper rate is usually cheaper because it cannot be cancelled.

What comes back

• The room — refunded according to the hotel's schedule for that rate. If the schedule says “no charge” for the period in which you cancel, the room amount is refunded in full.
• Our convenience fee and the GST on it — not refundable, because the booking was made. The one exception is below.
• Charges payable at the hotel — never paid to us, so never refunded by us.
• A no-show, or leaving early — normally charged in full by the hotel, unless its own policy says otherwise.

If we cannot confirm your booking

Occasionally a payment succeeds but the hotel never confirms the room. When that happens the booking has not been made and you are refunded in full, including our convenience fee and its GST. You do not need to ask: our system checks every unconfirmed booking and raises the refund automatically, and we email you either way. If the room is confirmed later, your voucher follows.

How to cancel

Sign in and cancel from your dashboard. The cancellation charge, if any, is shown against the booking before you confirm it. Cancellations go to the hotel through our supplier and are not always instant — a cancellation can sit as “in progress” while the hotel settles it. We chase these; you do not need to.

When you get the money

Refunds go back to the method you paid with. We raise the refund within 1 working day of the cancellation being settled, and Razorpay and your bank typically take 5 to 7 working days after that. We cannot refund to a different card or account.

Changing a booking

We cannot change dates, names or room types on a confirmed booking. Where a change is needed, the booking must be cancelled under the policy above and a new one made at the price then available.

Problems

Write to sales@visafir.com or call +91 8800 7600 94 with your booking reference. Grievance officer: [grievance officer name — set this in config.php]; complaints acknowledged within 48 hours and resolved within 30 days.