Terms of use

Visafir Hotels is operated by Visafir Private Limited, Office 1304, Naurang House, K.G. Marg, New Delhi, GSTIN 07AALCV1182C1ZF. By searching for or booking a hotel on this site you agree to these terms.

What we are

We are an agent, not the hotel. Rooms, rates and availability come from our supplier, Tripjack, and ultimately from the property itself. The contract for your stay is between you and the hotel. We are responsible for taking your booking accurately, passing it on, and handling your payment and refunds.

Prices

• Room prices are set by the hotel and include the taxes the hotel charges, as shown in the price breakdown before you pay.
• We add a convenience fee and GST on that fee. Both appear as separate lines before you pay and on your voucher.
• Some hotels collect further charges at the property — a deposit, a resort fee, breakfast. Where the hotel has told us about these we show them on the room page and on your voucher under “payable at the hotel”. They are not part of what you pay us, and we do not receive them.
• Prices change until the moment a booking is confirmed. If the price changes between your choosing a room and paying, we will tell you and will not book at a higher price without asking.

Your details

• Guest names must match the photo ID that will be presented at check-in.
• Indian tax rules require a PAN for certain bookings; where the rate requires one we will ask for it. Guests of other nationalities may be asked for a passport number instead.
• Wrong or incomplete guest details can cause a hotel to refuse check-in, and we cannot refund a booking rejected for that reason beyond the hotel's own policy.

Confirmation

A booking is confirmed only when we show it as confirmed and send you a voucher. A payment receipt on its own is not a confirmed booking. If a booking cannot be confirmed, see the cancellation and refunds page — you are refunded in full.

Holds

Some rates can be held without payment. A held booking is not confirmed and is released automatically if it is not paid for by the deadline shown. We do not guarantee that a held rate will still be available after the hold lapses.

If something goes wrong at the hotel

Problems with the room, the property or the stay itself are matters for the hotel in the first instance. Tell us too and we will take them up with our supplier, but we cannot compel a hotel to act and we are not liable for the hotel's conduct.

Liability

We are liable for our own errors in taking, passing on and paying for your booking. We are not liable for the hotel's performance, for events outside reasonable control, or for indirect losses. Nothing here limits any liability that cannot be limited under Indian law.

Grievances

Grievance officer: [grievance officer name — set this in config.php], sales@visafir.com, +91 8800 7600 94. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Governing law

These terms are governed by the laws of India, and the courts at New Delhi have exclusive jurisdiction.